Support
With three different plans to choose from, FishNet Security can not only meet your technical needs, but your financial needs as well.
Standard benefits of FishNet Security Support include:
- Quick response times
- Professionally trained and certified engineers
- On-line access to software updates
- FishNet Security support guarantee ensures timely, increasing levels of engagement until resolution.
Additional network support available:
- 24 x 7 Network Monitoring Services
- Software updates with a valid software subscription contract from a manufacturer
- Firewall revision control/monitoring with FireMon
The Platinum Level support plan is designed for companies that are looking for unlimited phone support 24 hours a day, 7 days a week. These customers want to rely on FishNet to provide software updates and remote firewall certification.
The Gold Level support plan is designed for companies that are looking for unlimited phone support 24 hours a day, 7 days a week.
The Silver Level support plan is designed for companies looking for phone support during extended business hours.